Customer Service Officer – Technical at Adventure Capital Group
Key Responsibilities Customer Engagement & Documentation: Record and track customer complaints and service requests with accuracy and professionalism. Prepare and share estimates/quotations, ensuring timely communication and approvals. Manage repair orders from initiation to closure, ensuring proper documentation and smooth handover to accounts. Service Agreements & Preventive Maintenance: Draft and renew Service Level Agreements (SLAs) in […]
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