Retail Quality Analyst at M-KOPA Nigeria
Job Description As Retail Quality Analyst, you’ll monitor and evaluate the quality of inventory management, customer experience, service delivery, and operational compliance across M-KOPA’s retail network in Lagos State. You’ll assess Freshdesk adherence, track inventory processes, evaluate customer interactions, and identify skill or knowledge gaps. You’ll provide regular quality feedback, recommend improvements, monitor KYC processes, […]
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